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Thursday, September 19, 2024 at 3:38 PM
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County enhances 911 response with innovative model

In recognition of Mental Health Awareness Month this May, Pend Oreille County is taking significant strides to address the pressing need for specialized emergency response strategies. With the American Psychological Association noting that approximately 20% of all 911 calls involve mental health or substance use emergencies, our county is pioneering a progressive co-responder model designed to better serve community members in crisis.

This innovative approach pairs law enforcement officers with mental health professionals to respond to emergency calls involving mental health or substance use issues. These emergencies can range from suicidal or homicidal ideation due to mental health or substance use disorder or are gravely disabled (unable to care for their basic needs) due to mental illness, requiring close attention and appropriate care. By working together, these teams ensure that individuals in crisis receive immediate, appropriate intervention, enhancing both the effectiveness of emergency responses and the pathway to care.

The co-responder model operates in two flexible ways. In some instances, officers and mental health clinicians ride together to emergency calls. Alternatively, officers may initially assess the situation and then summon a mental health professional if needed. This adaptability is crucial for meeting the varied demands of emergency mental health and substance abuse situations.

A standout feature of Pend Oreille County’s approach is the involvement of Designated Crisis Responders (DCRs). These state-designated profession- als have the authority to detain individuals experiencing severe mental health crises under the Involuntary Treatment Act (RCW 71.05.153). Their role is vital in assessing and responding to crises, determining the need for potential detention and psychiatric intervention, and ensuring individuals receive the urgent care they require.

Newport Hospital & Health Services is a key partner in this integrated response model. Before individuals can be transferred to in-patient mental health or substance use disorder facilities, they must be medically cleared by a qualified emergency physician using an appropriate history and physical examination. This process expedites the transfer process, reducing hospital stays and ensuring timely care.

The collaboration between Pend Oreille County’s law enforcement, DCRs, and Newport Hospital & Health Services has already shown significant benefits. By combining resources and expertise, our community not only saves time and money but also provides more targeted and effective care to residents in crisis. This teamwork emphasizes a community- oriented approach to health and safety, ensuring those in need receive timely and compassionate support.

Adding to the strength of this initiative is the appointment of Stephanie King as the new Crisis Services Manager for Pend Oreille County Counseling Services. With 14 years of experience in mental health, Stephanie has significantly enhanced the co-response team. Her dedication and expertise have been pivotal in improving the county’s response to mental health and substance use emergencies, ensuring more effective and compassionate care for those in need.

Crucially, crisis responders are available to all residents across Pend Oreille County, including those in Mid and North County areas such as Usk/Cusick, Ione, Metaline and Metaline Falls. This widespread availability ensures that no matter where an individual is located, they have access to the support they need in times of crisis.

Pend Oreille County’s commitment to comprehensive community health and the well-being of its residents’ shines through this initiative, demonstrating a robust commitment to supporting those in need. This model not only alleviates the strain on emergency services but also bridges the gap to crucial human and social services.


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